Export Troubleshooting

In This Article


All I see is a spinning W wheel.

Option 1Export from Incognito If you are exporting with no success, this could be an issue with the app's or browser's cache. 

  • In a separate private/incognito window, log in to your account to see if you can export from there.
    • If you can, go back to your regular browser and log out and back in and you should be able to export as it did in the private/incognito window.


Option 2
No luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • What the name and URL (web address) of the project is
  • Any details about your troubleshooting steps



Nothing happens.

Option 1Export from Incognito If you are exporting with no success, this could be an issue with the app's or browser's cache. 

  • In a separate private/incognito window, log in to your account to see if you can export from there.
    • If you can, go back to your regular browser and log out and back in and you should be able to export as it did in the private/incognito window.


Option
 2No luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • What the name and URL (web address) of the project is
  • Any details about your troubleshooting steps


The PDF is blank or jumbled.

Option 1Export from Incognito If you are exporting with no success, this could be an issue with the app's or browser's cache. 

  • In a separate private/incognito window, log in to your account to see if you can export properly from there.
    • If you can, go back to your regular browser and log out and back in and you should be able to export properly as it did in the private/incognito window.


Option
 2No luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • What the name and URL (web address) of the project is
  • Any details about your troubleshooting steps
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